Skip to main content
Why do I need to verify my account?
When do I need to send the verification documents?
Acceptable types of documents
How to upload / send the documents?
How do I know if my documents have been verified?
Why have my documents not been approved?
See all 7 articles
How do I modify my contact preferences?
I received an Email/SMS stating that I’m eligible for winnings/ cashback/ personal offer. How do I claim it?
Why I do not receive any emails from Casino Tropez?
Who is eligible to play?
How do I secure my account?
What do I have to do if I received a suspicious E-mail and/or SMS on behalf of Casino Tropez?
General Account Queries
Can I have more than one open account at Casino Tropez?
What does my VIP Level mean?
Changing Personal Details
How I can update my Billing Address?
How can I change the E-mail address registered in my account?