Am I able to cancel my withdrawal?

As long as the money has not been processed on our end, you can cancel your withdrawal.

To do so you can follow these steps:

1. Go to Cashier

mceclip0.png

2. Click on Pending Withdrawals

mceclip1.png

3. Click on withdrawal request that you want to cancel

4. Click on CANCEL RETREAT

mceclip2.png

5. Pop-up message will appear with the short information about your withdrawal request. Click CONFIRM if you really want to cancel your withdrawal request.

mceclip3.png

Note that if your withdrawal has already been sent to you, you will not see it anymore in your account and will not be able to cancel it anymore.

Was this article helpful?
1 out of 3 found this helpful
Have more questions? Submit a request