Why can’t I register a card?

You are ready to make that first deposit with the new card, but you can’t because of an error message? What does the error message say?

Card already registered

Congratulations, you have already registered the card. You can select it from the available cards in the “credit card” section in the deposit menu.

Card used on another account

If you had an account with us that had the card you wish to register, you will be unable to register it on the active account. You can contact our support team to check if the card can be added to the account

Name mismatch

Note that you can only register the card with the exact same name you have registered on the account. You can try to register the card again.

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